I am trying to register a family but my children don't have email addresses. What should I do?

You do not need to use a unique email address as your User ID. You can, for example, use your childrens' first and last names. Then in the "Email Address for confirmation letter" field you can utilize your own email address as many times as you wish. Just make sure that a valid email address is supplied for the latter field or the system will not allow the registration.

I registered last week but I am now unable to login using my email and password. It says my login is invalid and won't even let me reset my password but I'm sure that example@example.com is where I received my confirmation of registration. Could you please help me out?

You most likely registered with a User ID other than your email address (such as your first and last name). This is why it is always a good idea to write down the User ID you entered when registering. If you now can't remember your User ID please contact us and we will let you know the credentials you used.

Can I list all members of my family within a single registration online?

No, all online registrations have to be for an individual participant. Please register each family member one by one.

I am sure I registered my team online but now I can't: 1) log in to my captain's account 2) see the team listed or 3) see the team members I added earlier. What could have gone wrong?

Please ensure that you click on "Finished Creating a Team and/or Adding Team Members For This Session (this will SAVE your data!)" at the bottom of the screen when you are finished your data entry or your registration information will not be saved.

While logging in using last year's credentials for the first time to register for this year's run how do I know if I am about to join the same team as last year and how can I change the registration if I determine that I'm not on the same team/want to be on a different team/want to participate as an individual?

You should see "You will be joining the team (Your Team Name)" right above the "Personal Information" column if you are about to register to be on a team. Should you want to make any changes, while you are still logged in click the "Register" button at the top of the page, choose option 2, 3 or 4 and you will be brought back to the log in screen with your changes reflected. For example, if you changed the team you want to join the new team name will be shown in the same position as above. If you have decided to participate as an individual or create a new team there will be no team name showing in that position on the screen.

I'm a team captain and have just reactivated my team from last year. I'm trying to figure out the best way to determine whether the same team members will be participating this year. Should I just delete them from our team and let them join again this year or are there some unintended consequences to doing that?

It's best to first use the captain's email tool to send a blast to all those team members and ask them if they are participating on the team this year. If they don't wish to join your team again then you can delete them. By not deleting them until you know their status you will preserve the system's ability to automatically connect participants to your team when they reactivate their personal account to register this year. Otherwise, if you delete them before they personally register they will have to use the method in the question answered directly above to join your team again.

I'm a team captain and after reactivating my team from last year I emailed everyone at the time to see if they planned on participating this year and didn't delete those from the team that said they would be participating. But it is some weeks later now and I can't figure out whether they really did register this year or not. How can I determine this?

When you click on "Manage Team Members" in your captain's portal, you will see "Registered online this run year?=Y or N". "Y" means that the team member logged into his/her account and registered for this year's run. "N" means that they haven't. An email blast to your team (using the tool provided in your captain's portal) is the most effective way to have a currently listed team member with an "N" let you know one way or the other whether they intend to register. You could say "As of "x" date I will be deleting the names of last year's participants who haven't confirmed with me that they have intend to register this year" or something to that effect.

I registered online but forgot to join my team. Can you help?

If your team is already registered online please contact us and we'll help you.

How can I determine if I am registered with a team online?

You can check by simulating a donation being made to support you. Just type your last name in the appropriate text box on this screen, click "Search" and your name and team affiliation (if any) will immediately pop up.

I registered online many weeks ago but now I can't log into my account. What might the problem be?

If you participated on a team last year it's possible that your team captain has "reactivated" the team after you registered resulting in a duplicate registration. That's why it's always good to make sure your team is already registered before logging into your account to register for a new run year. Please let us know your name and email address and we'll sort it out.

I registered online a while ago but now when I try to log back in using my email address it is welcoming me back for this run year and asks me to register rather than taking me into my account. What could cause this?

This often happens when a participant forgets that for this run year a User ID other than an email address was utilized as opposed to last year when an email address was in fact used. Thus, the system thinks that you want to reactivate last year's account. This is why it is always a good idea to write down the User ID you chose so you won't have a problem this year, nor next.

If our team captain reactivated a team from last year does that mean I don't have to do anything myself?

No, you still have to log in with your credentials from last year to register this year and determine whether you will be paying a registration fee or pledging to raise $100.

I tried to pay my registration fee or make a donation using a debit card but it didn't work.

The site only accepts Visa or MasterCard credit cards.

I made a donation but never got my tax receipt emailed to me.

Official tax receipts are generated immediately and emailed to the address you provided. There is no delay. If you don't receive it right away please check your junk/spam folders.



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